Privacy Policy

Reflessa (referred to as "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or interact with us.

If you have questions about this policy, please contact us at sales@reflessa.com.

1. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Order Information: Purchase history, billing details, and shipping information.
  • Technical Data: IP address, browser type, operating system, and website usage statistics.
  • Communication Data: Email interactions, messages, and support requests.
  • Marketing Preferences: Your preferences for receiving marketing communications.

2. How We Collect Personal Data

We collect data through:

  • Direct interactions (e.g., when you place an order, sign up for our newsletter, or contact us).
  • Automated technologies, such as cookies, when you browse our website.
  • Third-party services like analytics tools.

3. Why We Use Your Personal Data

We process your data for the following purposes:

  1. To fulfill orders and provide services.
  2. To communicate with you regarding purchases, inquiries, or updates.
  3. To improve our website, products, and customer service.
  4. To comply with legal obligations (e.g., tax records).
  5. To send you marketing communications, with your consent.

4. Sharing Your Personal Data

We only share your personal data when necessary, including:

  • Service Providers: Delivery companies, payment processors, and IT providers.
  • Legal Authorities: When required by law.
  • We do not sell, rent, or share your data for marketing purposes without your consent.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Analyze website traffic and user behavior.
  • Personalize content and advertisements.

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined above, including:

  • Order data: Retained for tax and legal compliance for up to 7 years.
  • Marketing data: Retained until you withdraw consent or unsubscribe.

7. Your GDPR Rights

Under GDPR, you have the right to:

  • Access: Request a copy of the data we hold about you.
  • Correct: Update or correct your data.
  • Delete: Request data deletion (subject to legal obligations).
  • Restrict: Limit how we process your data.
  • Object: Withdraw consent for marketing communications.
  • Data Portability: Receive your data in a machine-readable format.

To exercise these rights, email us at sales@reflessa.com.

8. How We Protect Your Data

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

  • Data encryption (e.g., HTTPS).
  • Access controls for sensitive information.
  • Regular system monitoring for security breaches.

9. International Data Transfers

Your data may be transferred outside the European Economic Area (EEA) to service providers. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

10. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page, and we recommend reviewing it regularly.

11. Contact Us

For questions or concerns about this policy, please contact:

Reflessa
Email: sales@reflessa.com
Location: Wroclaw, Poland